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If you forget your email account details, click "Forgot your Bright House email address" to retrieve them. Please understand that to obtain it, you will need to enter your 10-digit mobile phone number. If you are a new user and therefore do not understand your RR Login email address, you can retrieve it by clicking "Forgot your Bright House email address". Remember that you will need to enter your 10-digit mobile phone number to obtain it. Make sure the Caps Lock button is disabled and that you are entering the characters in the exact order if your password doesn't work on the login page. The case of the user ID and password is important.